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Data protection

Silent Town Escape Room S.L. in compliance with the provisions of the General Data Protection Regulation (RGPD 2016/679), informs users of the website www.silenttownbasauri.com:

Confidentiality and security are primary values of Silent Town Escape Room S.L. and, consequently, we assume the commitment to guarantee the privacy of the USER at all times and not to collect unnecessary information.

Below, we provide you with all the necessary information about our Privacy Policy in relation to the personal data we collect, explaining:

Who is responsible for the processing of your data..

For what purposes we collect the data we request from you.

What is the legitimacy for its treatment.

How long we keep it for.

To which recipients your data will be disclosed.

What your rights are.

RESPONSIBLE: Silent Town Escape Room S.L. C/ Kareaga Goikoa 101 -3 1F (entrance from Foruak Street) 48970 Basauri Bizkaia. B95925541 Info@silenttownbasauri.com

PURPOSES, LEGITIMACY AND CONSERVATION and conservation of the processing of data sent through:

Contact Form

Purpose: To provide a means for you to contact us and answer your requests for information, as well as to send you communications about our products, services and activities, including by electronic means (e-mail), if you tick the acceptance box.

Legitimation: The user's consent when requesting information from us through our contact form and by ticking the acceptance box for sending information.

Retention: Once your request has been resolved by means of our form or answered by e-mail, if it has not generated a new treatment, and if you have accepted to receive commercial mailings, until you request to unsubscribe from them.

Sending of e-mails

Purpose: To answer your requests for information, deal with your requests and answer your queries or doubts. In the event of receiving your Curriculum Vitae, your personal and curricular data may form part of our databases in order to participate in our present and future selection processes.

Legitimation: The consent of the user when requesting information from us through the e-mail address or sending us your data and CV to participate in our selection processes.

Conservation: Once your request is answered by e-mail, if it has not generated a new treatment. In the case of receiving your CV, your data may be kept for a maximum of one year for future selection processes.

escape room director booking system

Purpose: To provide a means for you to book and purchase our live escape game services.

Legitimation: The user's consent to send us your information through l booking system with which to make effective this.

Conservation: Until you request the cancellation of the same.

You can find more information on the website of escape room director.

Obligation to provide us with your personal data and consequences of not doing so.

The provision of personal data requires a minimum age of 14 years, or where appropriate, have sufficient legal capacity to contract these services.

The personal data requested are necessary to manage your requests, register you as a user and/or provide you with the services you may contract, so if you do not provide them, we will not be able to attend to you correctly or provide you with the service you have requested.

In any case, we reserve the right to decide whether or not to include your personal data and other information in our databases.

RECIPIENTS OF YOUR DATA.

Your data are confidential and will not be passed on to third parties, unless there is a legal obligation to do so.

RIGHTS IN RELATION TO THEIR PERSONAL DATA.

Any person may withdraw their consent at any time, when it has been granted for the processing of their data. In no case does the withdrawal of this consent condition the execution of the subscription contract or the relations previously generated.

You may also exercise the following rights:

  • Request access to your personal data or their rectification when they are inaccurate.
  • Request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
  • Request the limitation of their processing in certain circumstances.
  • Request opposition to the processing of your data on grounds relating to your particular situation.
  • Request data portability in the cases provided for in the regulations.
  • Other rights recognised in the applicable regulations.

Where and how to request your Rights: By writing to the data controller at the postal or e-mail address (indicated in section 1), indicating the reference "Personal Data", specifying the right you wish to exercise and in relation to which personal data.

In case of disagreement with the company in relation to the processing of your data, you may lodge a complaint with the Data Protection Agency (www.agpd.es).

SECURITY OF YOUR PERSONAL DATA

In order to safeguard the security of your personal data, we inform you that we have adopted all the technical and organisational measures necessary to guarantee the security of the personal data supplied from alteration, loss and unauthorised processing or access.

UPDATING YOUR DATA

In order for us to keep your personal data up to date, it is important that you inform us whenever there has been any change in them, otherwise we cannot be held responsible for their accuracy.

We are not responsible for the privacy policy regarding the personal data that you may provide to third parties through the links available on our website.

This Privacy Policy may be modified in order to adapt it to any changes that may occur on our website, as well as any legislative or jurisprudential modifications on personal data that may appear, which is why it must be read every time you provide us with your data through this website.

RESPONSIBILITIES

By making this website available to the user, we wish to offer a quality service, using the maximum diligence in the provision of the same, as well as in the technological means used. However, we are not responsible for the presence of viruses or other elements that may in any way damage the user's computer system.

We do not guarantee that the availability of the service will be continuous and uninterrupted.

The USER is prohibited from any type of action on our portal that causes an excessive overload of our computer systems, as well as the introduction of viruses, or the installation of robots, or software that alters the normal operation of our website, or in short may cause damage to our computer systems.

The USER assumes all responsibility derived from the use of our website.

The USER acknowledges that he/she has understood all the information regarding the conditions of use of our portal, and acknowledges that they are sufficient for the exclusion of the error in them, and therefore accepts them fully and expressly.